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Customer Support


Context Help

If you get lost inside our Control Panel, the very first step you should take is to push the Help button, which is visible on each and every page. A context menu will open. It comprises comprehensive information about all the actions that you can perform on that particular page. Each pop-up menu appears on the same page so that you can quickly return to your work.

Video Tutorials

We have an extensive array of tutorial video clips explaining how to use our hosting Control Panel. They're shot for those of you who want to see how things are being done rather than just reading articles. In this way, everyone can quickly get to know our web hosting Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't find the answer you need, explore our extensive FAQ database, which covers questions asked by real customers and offers real solutions. We frequently "revamp" our FAQ database with new entries in order to encompass all the innovations and new additions to our system.

Ticketing System

If you still can't discover the solution you searching for in the Frequently Asked Questions database either, you can get in touch with our excellent team of client support engineers available 24-7 and eager to assist you with any problem. Each trouble ticket you open will be responded to in less than sixty minutes (the average trouble ticket response time being about twenty mins), so you won't have to wait a long time to get an answer to your question.

Contact Sales:

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 309479

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com